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Privacy Policy — Herbs Firm

Effective Date: March 16, 2026

Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation.

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Herbs Firm and its affiliates, group companies, and related parties (collectively “Herbs Firm, we, our, us”) collect, use, share, or otherwise process your personal data through our website www.herbsfirm.com, its mobile application, and related services (hereinafter referred to as the “Platform”). While you can browse certain sections of the Platform without sharing any information with us, please note that our products and services are offered only within India. Your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and any applicable service/product terms and conditions. You also agree to be governed by the laws of India, including laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

1.Collection of Your Information

When you use our Platform, we collect and store information that you provide from time to time. Once you share your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which are optional. You may choose not to provide certain data, but this may limit access to certain services or features.

We may collect:

Name, email address, phone number, delivery address.
Payment details (credit/debit card, UPI ID, etc.).
Browsing and buying behavior, preferences, and feedback.
Correspondence shared via email, chat, or social media with us.
Details you provide when registering for loyalty programs, contests, or newsletters.

We may also collect device details, browser information, IP address, and usage trends to improve your experience.

2. Use of Your Information

We use your personal data to:

Process and fulfill your orders.
Deliver products and services.
Communicate about promotions, offers, and updates.
Improve user experience and customer support.
Detect and prevent fraud or illegal activities.
Customize recommendations and marketing messages.
Comply with legal obligations.

With your consent, we may also access limited information such as location, contacts, or device details to enhance your experience.

3. Cookies

We use cookies and similar technologies to analyze site performance, enhance security, and personalize your experience. You may decline cookies through browser settings, but some features may not work properly if you disable them.

4. Sharing of Personal Data

We may share personal data with:

Our group companies, affiliates, and business partners to provide services.
Service providers (such as delivery partners, payment gateways).
Regulatory authorities or law enforcement, if required.
Third parties during mergers, acquisitions, or restructuring.
We are not responsible for the privacy practices of third-party websites linked to our Platform. Please review their privacy policies before sharing any information.

5. Security Precautions

We maintain reasonable safeguards (physical, electronic, and procedural) to protect your personal data. However, due to the nature of the internet, complete security cannot be guaranteed. Please ensure you protect your login credentials.

6. Choice / Opt-Out

You may opt out of promotional communications by adjusting your notification preferences or contacting us.

7. Children’s Information

Our Platform is intended for users who can legally form contracts under the Indian Contract Act, 1872. We do not knowingly collect data from children under 18 years of age.

8. Data Retention

We retain your personal data for as long as necessary to provide services or as required by law. Certain data may be retained in anonymized form for analytics or fraud prevention.

9. Your Rights

You may access, update, or correct your personal data directly through your account or by contacting us. You may also request withdrawal of consent by writing to us. Please note, withdrawal may affect your ability to use some services.

10. Your Consent

By using our Platform, you consent to the collection, storage, and processing of your information as outlined in this Privacy Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please review it periodically for changes. Significant updates may be communicated through our Platform or via email.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and related rules, the name and contact details of the Grievance Officer are provided below: