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Cancellation Policy – Herbs Firm

Effective Date: March 16, 2026

At Herbs Firm, we value our customers and strive to provide a seamless shopping experience for herbal and wellness products. However, we understand that there may be situations where a customer wishes to cancel an order. This Cancellation Policy explains the rules, conditions, and procedures related to the cancellation of orders placed on our website, mobile application, or other platforms owned and operated by Herbs Firm. By placing an order on our platform, you agree to the terms outlined in this Cancellation Policy. This policy ensures fairness, protects both parties, and maintains operational efficiency while aligning with practices followed by leading marketplaces such as Amazon and Flipkart.

1. Eligibility for Return or Refund

When you use our Platform, we collect and store information that you provide from time to time. Once you share your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which are optional. You may choose not to provide certain data, but this may limit access to certain services or features.

A return or refund request will be accepted only if the product received is wrong, damaged, or missing from the order.
Customers must share a clear unboxing video from the moment the package is opened. Claims without video proof will not be considered.
Products must be unused, in original condition, and with all labels/packaging intact.

2. Non-Returnable Products

For hygiene and safety reasons, certain categories (such as personal care, health supplements, and consumables) are non-returnable except in cases of wrong or damaged delivery.

3. Process for Return/Refund

We use cookies and similar technologies to analyze site performance, enhance security, and personalize your experience. You may decline cookies through browser settings, but some features may not work properly if you disable them.

4. Sharing of Personal Data

We may share personal data with:

Raise your request within 48 hours of delivery by contacting our support team.
Share your order ID, unboxing video, and issue details with our team for verification.
Once verified, our team will guide you on the return process (if applicable).

5. Refund Timeline

After successful verification, the refund will be initiated within 5 to 7 business days.
Refunds will be processed to the original payment method used at the time of purchase.
In case of COD orders, refunds will be issued to the customer’s provided bank/UPI details.

6. Replacement (if applicable)

If the exact product is available in stock, you may choose a replacement instead of a refund.
Replacement will be shipped after the verification process.

7. Our Rights

We retain your personal data for as long as necessary to provide services or as required by law. Certain data may be retained in anonymized form for analytics or fraud prevention.

8. Your Rights

Herbs Firm reserves the right to reject claims that do not meet the above conditions.
Any fraudulent or incomplete claims will not be entertained.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please review it periodically for changes. Significant updates may be communicated through our Platform or via email.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and related rules, the name and contact details of the Grievance Officer are provided below: